Add Privacy Notice

If required, a reference to privacy policy can be displayed to users.

With moinAI, a privacy policy notice can optionally be displayed before using the chat widget, played at the beginning of a conversation or at the beginning of a human takeover, or a confirmation can be requested. Whether such a notice is required depends on the data protection classification.

Before using the chat widget

privacy policy start screen chat widget chatbot

To obtain privacy consent before using the chat, a privacy notice can be activated as a start screen in the moinAI Hub in the Widget & Teaser -> Widget Settings section at the bottom, which appears the first time the chat widget is used. A greeting or a title and a text as well as links can be set for this start screen. In addition, a button for consent can be titled.



A notice should only be added to the start screen if it is necessary according to a data protection classification. The notice represents a hurdle in the use of the chat. 


During the use of the chat widget (recommended).

To add a notice within the chat, a button with a title and a URL to the privacy policy is added in the welcome message or at the beginning of forms.

Examples of privacy notices at the beginning of the conversation

Without notice in the welcome message (recommended)

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With notice in the welcome message
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Example at the beginning of a human takeover / form

Without requesting a confirmation (recommended)

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With a request for confirmation
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